Terms & Conditions & General Information

Customer Support and Service

If you require any assistance please telephone us on 01285 740311 between 9am and 5pm Monday to Saturday.

Stock Availability

We try to carry everything in stock, however this isn’t always possible. If there will be a delay in your order, as an item is out of stock, you will be emailed within two working days of placing your order. Please email info@colnvalley.co.uk  or telephone us on 01285 740311 to check stock availability if delivery of your order is urgent.

Delivery Time

Please allow 2-7 working days, stock permitting. If you need your order quicker please telephone us (you can always leave a message after office hours). We also provide an express service.

Delivery Costs

Many items enjoy free shipping. Simply choose a product from the shopping basket, click on the delivery options and choose the service/cost which best suits your needs.

Personalized Items

Personalized Items can take up to 28 days for delivery. At the bottom of the order form you will find a box to fill in your personalising instructions. Coln Valley Smokery can normally work to a required date if it is needed within this time. Please telephone 01285 740311 or email us if required.

Returns

We endeavour to supply only the highest quality products and believe you will be delighted with your item from Coln Valley Smokery. However, if you are unhappy with the product in anyway it can be returned to us.

Items need to be returned within 2 weeks if you would like a refund. The items need to be in perfect condition. We cannot refund or exchange anything that has been personalised. Return postage, packing insurance and direct costs cannot be refunded. Please keep proof of postage to facilitate claims should goods be lost in transit. We endeavour to handle all returns or complaints within 5-10 working days.

Cancellation of an Order

You can cancel your order at any time. If the goods have been dispatched already then you have 2 weeks to return your order to receive a refund. We cannot however refund any postage costs, either to send your order out or to receive it back.